Millions of people switched last year from cable TV to satellite TV programming. Statisticians and marketers are always anxious to learn why such a significant movement has occurred. In studying the market trends, several things became immediately apparent. These are issues that are important to customers and the move away from cable TV can be tied to customer dissatisfaction with the way cable TV companies handle the issues raised.
Millions of people switched last year from cable TV to satellite TV programming. Statisticians and marketers are always anxious to learn why such a significant movement has occurred. In studying the market trends, several things became immediately apparent. These are issues that are important to customers and the move away from cable TV can be tied to customer dissatisfaction with the way cable TV companies handle the issues raised.
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